Full disclosure

Before all of our activities you will be required to complete a number of forms.  On these forms there will be questions such as 'Do you require medication', 'How physically fit are you', 'who is your next of kin'. This information will be kept confidential however it is vital that you complete these forms thoroughly so we are fully prepared for anything that may happen on our activity.

Insurance

Although we have full Public Liability and Professional Indemnity Insurance, there are certain situations where our insurances will not cover you.  For example, if you are required to be extracted half way through one of our activities, we do not cover the expenses associated with that extraction.  It is not unheard of for this to cost up to $2,000 as some of our activities are held in extremely remote areas.  Our insurances also don't cover damage that might occur to any personal equipment that you choose to bring with you.

We recommend you consider taking out your own travel insurance that will cover these instances.

Fitness

We offer a variety of activities that cater for people who like to laze around to people who like to go go go from sun up to sun down.  Our facilitators will always assist you in reaching your potential however when it comes to fitness, if we push you too hard, that's when things like exhaustion kick in.  Exhaustion in its true meaning of the word is not fun and can be dangerous.  We will push you to your capability and not beyond.  If our facilitators determine that a participant has reached the limit of their capabilities without risking serious injury or illness, they will make every attempt to cease the activity immediately.

Strength

For many of our activities strength plays a major roll. As with your fitness level, we will push you to your maximum potential but we don't want you broken.  In most cases if you become broken, extraction from the activity becomes a logistical challenge that takes time, resources and considerable amounts of money.  Furthermore, there may be some locations and situations where the only method of extraction is by air.  If we are required to utilise the Rescue Helicopter Service, we may be depriving other people who are in life threatening situations in our region of this service.

If you are unsure whether you are strong enough for some of our activities, you should discuss this with us and/or train to make sure you are ready.

Attitude

A positive attitude and an investment in everyone having a great time is vital.  Everyone is paying for us to ensure that this is a positive experience and our team will do whatever we can to ensure that this occurs.  Please be aware that if our facilitators are met by someone with a poor attitude, we will not let it go unchecked and conversations will be had.  In the worst case scenario, we will extract you from the activity at your cost.

Weather

We are constantly monitoring weather and weather conditions.  We don't mind adverse conditions as it's all a part of the experience.  That being said, if the weather looks like it will be miserable for the entire activity with no signs of letting up, or if it presents us with safety risks, we may be forced to re-schedule the activity. 

If we are forced to re-schedule, we will reschedule your booking or reimburse you for the activity.  However we are unable to cover any additional costs such as any accommodation or travel that you have booked in advance.  So we suggest that you have travel insurance that covers such an expense. 

Unexpected closures

On occasions, usually subsequent to emergency situations such as storms, fires or floods, Queensland Parks and Wildlife Service will be required to shut parks that we operate in and therefore we may need to alter or reschedule an activity. 

We will do our utmost to arrange an equally suitable, enjoyable and fulfilling activity but on the rare occasion that this is not possible, we will move your booking or reimburse you for the activity.  However we are unable to cover you for any additional costs such as any accommodation or travel that you have booked.  So we suggest that you ensure you have travel insurance that covers such an expense.