Kanu Kapers

General Terms and Conditions

Guided & Self Guided Tours

Tours covered by this policy

All part day, full day and multi day kayaking tours

+ Payment Policy

Full Payment is required when you book your tour.
'Child' is 16 years and under.

+ Tour Departures

All Full and Multi Day Tours depart from the Elanda Point Canoe Launch Area at 8.30am.

Half Day Tours depart from the beach in front of the Boreen Point Sailing Club, 24 Boreen Parade, Boreen Point.

Arrival time for tours is 8.20am.

If you arrive later than 8.45, the tour/team member may leave without you and no refunds will apply.

When not on a guided tour, you are totally responsible for our own wellbeing and safety.

+ CANCELLATIONS of Noosa Everglades Kayak Tours

Cancellation by Client

Clients may cancel and reschedule a tour if their circumstances change.

*All client cancellations incur a 10% administration fee, regardless of the amount of notice given for the cancellation.

Substitutions - If you would like to substitute your participants with someone who is keen, that's not a problem.

Groups of 1-4 people

  • Cancellation 8 or more days before your tour date = Full refund* or re-schedule.
  • Cancellation 3-7 days before your tour date = 75% refund or substitute another participant.
  • Cancellation 1-2 days before your tour date = Nil refund or substitute another participant.

Group bookings of 5 or more people

  • Cancellation 22 days or more before your tour date = Full refund*. Re-schedule.
  • Cancellation 15-21 days before your tour date = 75% refund. Re-schedule. Substitute participants.
  • Cancellation 7-14 days before your tour date = 50% refund. Substitute participants.
  • Cancellation 1-6 days before your tour date = Nil refund or substitute another participant.

Multi day kayak tours

If you reschedule your overnight tour at any time – the camping permit will need to be re-booked.

An admin fee of $50 per booking will apply.

Additionally, a fee of $15/person for a 2 day and $25/person for a 3 day may apply if rescheduling time is 4 days or more from the tour start date due to National Parks refund policies.

Cancellation by Kanu Kapers Australia

Where tour cancellation is required, we will offer either a full refund or the opportunity to re-schedule at a time suitable to you.

Kanu Kapers Australia reserves the right to cancel, amend itineraries or alter any tour dates and/or tour times at any time. In these cases, you will be informed as soon as possible.

Unless weather conditions represent a threat to safety and wellbeing or directed by authorities, we will endeavor to proceed with the tour as booked.

Kanu Kapers Australia reserves the right to suspend operations indefinitely due to events beyond our control. In this case, activities will be resumed as soon as conditions safely allow.

Please note: anyone considered by Kanu Kapers Australia staff to be intoxicated or adversely affected by drugs, will not be permitted to participate on any tours. No refunds will be made under these conditions.

Credit Card details are retained as security for kayaks and equipment. If damage or loss of equipment occur, the cost of repair or replacement will be deducted from the credit card.

+ Additional terms, fees and charges

Please be aware of the following additional terms and conditions for tours:

  • PFDs (life jackets) provided must be worn at all times whilst kayaking.
  • At no time are participants allowed to smoke whilst wearing a PFD.
  • When undertaking our tours you agree to take full care and responsibility of the kayaks and equipment belonging to Kanu Kapers Australia.
  • If you damage equipment, lose equipment, are late returning or require a rescue - you agree to pay Kanu Kapers Australia as per this document and its pricing schedule.

Rescue, Equipment Retrieval and Late Returns (after 3.00pm)

If whilst hiring kayaks and equipment from Kanu Kapers Australia you or equipment needs to be retrieved or rescued or you return late, there will be a fee for the rescue, retrieval or late return.
Up to $350 or $30 for every 30 minutes past the return time, whichever is the smaller amount.

+ Equipment use requirements and replacement cost schedule

PFDs

At all times when you are not wearing PFDs, stow them securely, so it will not be lost.
Replacement cost - $85.00

Kayak, Rudder, Hatch Covers

Ensure that the hatch covers and rudder system are safe and secure and that the rudder is pulled up in shallow water and when the kayaks are parked and tied up. At all times when the kayaks are parked and left, that they will be tied up securely with the bow rope provided.
Replacement or repair cost of kayak and equipment - up to $2000
Replacement cost of Kayak – up to $8000

Paddles & Spray Decks

Stow Kanu Kapers paddle & spray deck securely and safely when not in use, out of the way so it cannot be trodden on, lost or damaged in anyway.
Replacement cost - $100 for a paddle, $250 for spray deck

Esky, Dry Bags & Tents

Prevent the little native animals chewing holes in tents and dry bags by placing all food and food scraps in the esky or kayak. Put all dry bags in tents or kayaks if you are out overnight. Eskies must be secured into the esky hatch using straps and clips. At no time will the esky be used as a seat.
Replacement cost - $75/Item

+ Environmental considerations

You will be in a pristine wilderness environment and are required to carry out all rubbish and take the utmost care to leave only footprints behind.

+ Photographic/Video reproductions

Please advise our team if you don’t wish for any photos, videos or comments that are recorded during your tour to be used in marketing or social media.

Full disclosure

Before all of our activities you will be required to complete a number of forms.  On these forms there may be questions such as 'Do you require medication', 'How physically fit are you', 'who is your next of kin'. This information will be kept confidential however it is vital that you complete these forms thoroughly and accurately.

Insurance

We recommend you have travel insurances for certain unexpected expenses such as extractions and damage to your personal property. 

Fitness

We offer a variety of activities that cater for people who like to laze around to people who like to go go go from sun up to sun down.  For most occasions, a moderate level of fitness is required. In adverse weather conditions, a high level of fitness would definitely be advantageous.

Strength

For many of our activities strength can play a major roll, as with your fitness level.

If you are unsure whether you are strong enough for some of our activities, you should discuss this with us and/or train to make sure you are ready.

Attitude

This one is almost as, if not more important than, your fitness and strength. Sometimes our activities can be challenging, you can either meet and embrace that challenge or you can succumb to it. One way you will ultimately be pleased with the outcome and the other, you will not.

Weather

We are constantly monitoring weather and weather conditions.  We don't mind adverse conditions as it's all a part of the experience.  That being said, if the weather looks like it will be excessively challenging for the entire activity with no signs of letting up, or if it presents us with safety concerns, we may be forced to cancel or re-schedule the activity. 

If we cancel, we will reschedule your booking or refund you for the activity. 

However we are unable to cover any additional costs such as any accommodation or travel that you have booked in advance.  So we suggest that you have travel insurance that covers such an expense. 

Please see the ‘cancellations’ section above for more details.

Unexpected closures

On occasions, usually subsequent to emergency situations such as storms, fires or floods, Queensland Parks and Wildlife Service will be required to shut parks that we operate in and therefore we may need to alter or reschedule an activity. 

We will do our utmost to arrange an equally suitable, enjoyable and fulfilling activity but on the rare occasion that this is not possible, we will move your booking or reimburse you for the activity. 

However we are unable to cover you for any additional costs such as any accommodation or travel that you have booked.  So we suggest that you ensure you have travel insurance that covers such an expense. 

Please see the ‘cancellations’ section above for more details.